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John Tropea - 9:26 PM - Public
Got a wisdom tooth extracted yesterday...just got a call now from the Dental assistant asking me if I had any pain, and if everything was OK, and to ring her if I need anything.
I like feeling cared for and thought about...which is different than a mortgage broker who sends impersonal birthday and xmas cards...might as well stamp the card, rather than using a pen.
I will go back to this dentist, even if another one was cheaper...relationship is an edge
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Peter Burgess - Every time a computer picks up when I am making a 'customer service' call I spend the first few minutes of the call complaining about the computer, and then do every thing I can not to use the company any more. Human service has huge value but corporate leadership sees human beings as a cost they should minimize. In my view, corporate leadership in the for profit mode is making a serious error of judgement
9:37 PM - Edit +1
John Tropea - +Peter Burgess great comment, and all victim to cost accounting http://johntropea.tumblr.com/post/14261829569
http://johntropea.tumblr.com/post/1418985523
9:44 PM
Peter Burgess - +John Tropea For my sins I am a cost accountant ... but I like to think it is a powerful method of analysis when it is used to understand the dynamic of business. In the wrong hands it is very dangerous. When I was a corporate CFO, it was easy to reduce costs ... fire an American worker and hire one in China, or India or Laos, but the long term damage to society from this corporate behavior is never measured. I am appalled at the singular focus on profit, GDP growth and stock prices by the global investor community together with what I refer to as the capitalist market economy. Society needs metrics something like TrueValueMetrics that reflect valueadd and quality of life and and an economic system that I call a value market economy.
Before I became an accountant I did an engineering degree followed by economics. Engineering is very practical ... and accounting also has the potential to be very practical. Technology has improved along the lines of Moore's Law for the last several decades ... but almost all the valueadd from this has been hijacked by the infamous 1% which is, of course, exactly what the capitalist market economy would anticipate. Nothing wrong with profit ... but everything wrong with gaming the system to concentrate profit in the hands of an evil 1%.
Hope your tooth is doing well!
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