Development
The data dimension

What Is the Logical Conclusion for Citizen Feedback Systems?

Burgess COMMENTARY

Peter Burgess

What Is the Logical Conclusion for Citizen Feedback Systems?

I’ll confess, I’ve never been a huge fan of M&E. While I absolutely love the data and statistics and numbers and fascinating insights of a good evaluation, as the founder of a nonprofit in Kenya, Map Kibera, doing a quality job on monitoring and much less evaluation was daunting.

Not only because we were under-resourced, and lacked high staff capacity (our members all coming from the Kibera slum) – but Map Kibera was actually set up in part to counter a problem obvious to any Kibera resident. NGOs and researchers were constantly collecting data, but then were usually never seen or heard from again.

Where Does the Data Go?

Was that data even seen again by the collecting organization after their project reports were turned in? What good was all that time and energy spent – on the part of the organization, but more importantly on the part of the good citizens of Kibera, who were tired of answering questions about their income and toilet habits three times in one week? And didn’t they have a right to access the resulting information as well?

Now many organizations, including Map Kibera, our organization GroundTruth Initiative, and others such as the panelists who joined me: Labor Link, Global Giving, and even the World Bank have put an emphasis on citizen feedback as the core of a new way of doing development.

It’s possible to imagine a world where some of the main reasons for doing monitoring and evaluation are shifted over to citizens themselves – because they want to hold to account both governmental and non-governmental organizations so that the services not only get to the right people, but those people can drive the agenda for what’s needed where.

While a complicated study on, say, the school system and education needs of Kibera people might provide insight, if it sits on a shelf and doesn’t inspire grassroots pressure to shift priorities and improve education, what is the use of it? Why not instead invest in efforts to collect open data on education jointly with citizens, like our Open Schools Kenya initiative?

The benefit here is that the information is open and collectively tended – meaning kept up to date, shared, made comparable with other data sets (like Kenya’s Open Data releases from the government), and used for more than just one isolated study. It’s a way for the community to assess the status of local education itself. In our own neighborhoods and school systems, we wouldn’t have it any other way.

A Citizen Led Future

As noted by Britt Lake of Global Giving on our M&E Tech Feedback Loops Plenary panel discussion, taking this concept to its logical conclusion there would be a loss of control by development agencies. Is this the real hurdle to citizen-led data collection? To what extent can aid systems be devolved to the people who are meant to primarily benefit?

A truly forward-thinking organization would embrace this shift, because with better information being collected and used at the grassroots, there will be more aid transparency overall and less opportunity for gaming the system. If you think that no small CBO has ever submitted a bogus progress report which went up the chain at USAID, think again.

Nowhere in this system is there incentive to give an accurate account of failures or document intelligent but unpredicted programmatic adaptations and detours that were made. Yet if there’s one thing I know the Kibera people want, it’s for the many organizations they see around them in the slum to be held accountable for all the funds they receive, and for delivering on their years of promises for improving the slum.

In fact, transparency around aid at this hyperlocal level is something we should even feel an ethical obligation to provide. Here’s hoping that in 20 years, the impact of the open data and feedback movements will mean that public information about projects done in the public good is reflexively open and responsive, and M&E as a separate and often neglected discipline is a thing of the past.

Erica Hagen is a journalist and international development practitioner working for democracy of information and citizen participation in both online and traditional media. She is the co-founder of Map Kibera and GroundTruth Initiative.

Tags: Britt Lake, Citizen Engagement, citizen feedback, Erica Hagen, Feedback Loops, GroundTruth initiative, M&E Tech, Map Kibera Category: Data, Featured

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