Date: 2024-07-17 Page is: DBtxt003.php txt00018932
Lost shipment dialog
Ink-Jets lost product
Lost shipment dialog ... Ink-Jets lost product ... Eventually replaced at no cost
Peter Burgess
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Date: 2024-07-17 Page is: DBtxt003.php txt00018932 | |||||||||
Lost shipment dialog | |||||||||
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Burgess COMMENTARY Peter Burgess | |||||||||
| Ink & Toner Expert Ask us anything! You — Please update your info PLEASE PLEASE PLEASE ... I am trying to find the status of shipment of products bought and paid for ($45.23) on or about April 27th and now apparently lost somewhere between you and me ... the order# is 04809558 ..... there has been earlier communication but attempts to get follow up information are failing and the items (3 inkjet cartridges ) are still lost. It seems that there is total confusion between UPS and the USPS ... not to mention the shipper (you) and the customer (me) ... HELP Chat started Cindy joined the chat CindyHello Give me a moment to read your message. You — Please update your info Thanks ... holding on Cindy It looks like the package is being returned to sender. Is this the correct address? Thomas Peter Burgess TRUEVALUEMETRICS.ORG 204 SEAHAM CT BUSHKILL, PA 18324-8674 You — Please update your info YES ... I know ... but that was more than 2 weeks ago and attempts to do further tracking have been futile .............. YES ... that is the correct address ........ Cindy This will eventually get back to us. We can now reship or refund you for it. What would you prefer? You — Please update your info I have spoken to the USPS letter carrier and there should have been no problem getting the package to me ... Cindy I am not sure what happened there, but if the address is correct we can try to reship or we can just refund you. You — Please update your info I will very soon be out of printer ink ... so would like to reship ASAP Cindy We can reship with standard shipping or we can refund it. You — Please update your info I would like to be as helpful as possible ... and in that connection would like to figure out what happened relative to the mix-up between UPS and USPS ... CindyDo you prefer a specific carrier? You — Please update your info Please reship ASAP ... as to carrier, you know more about the carriers than I do ... I pointed out over 2 weeks ago that I was nearly out of ink ... and I will be really mad if I actually run out ... and will not behave totally rationally !!!!!!! Cindy We will go ahead and reship out to you then. You — Please update your info All my earlier shipments from you have gone smoothly and I have been an advocate for your company ... but that might change if I do run out of ink ......... Reshipping will be good Cindy I understand your frustrations, and we do not know what problems UPS and USPS had but we will reship for you. You — Please update your info But why have my several email attempts to communicate been ignored ???? Cindy I do see that we responded back on an email you sent us, where we let you know once we got the shipment back we would reship. The problem is that we haven't gotten it back for us to do that. Since it's clear that there is a problem with UPS and USPS we will not make you wait any longer and we will reship for you. You — Please update your info Cindy ... thanks for your help ... perhaps I should have taken to this chat process before rather than the ancient email communication technology ... there were responses to my initial email, but not to subsequent attempts to get progress updates and resolution. Your response today is fine and for that a very BIG thank you. PeterB ... hopefully soon to be a happy customer once again !!!!!!!! Cindy No worries Peter and thank you. Is there anything else I can do for you while we have this chat open? You — Please update your info Let's pray together for a better world where everyone is respected fully ... we are in the middle of multiple messes and in reality we have amazing technology that should enable EVERYONE to be able to live pretty well ... so thanks again and good luck with the hoped for solution .... Thanks ... over and out !!!!!! Cindy Yes, I hope we can all get through this peacefully and effectively. Thank you so much and take care. We are now going to end this chat session. If you still have any questions please do not hesitate to Call, Email or start another Chat session with us. Please give me a thumb up if you feel like I helped you out fully. Cindy left the chat Chat rated Good Leave a comment Type your message here | |||||||||