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Date: 2025-04-07 Page is: DBtxt001.php txt00023369
COMPANIES / PRODUCTS
BIMBO BAKERIES USA
Thomas' Breads
Original article:
Peter Burgess COMMENTARY

Peter Burgess
Thomas' Breads Home You can reach us by phone, chat, email, or mail. Contact Info BY PHONE* 1-800-984-0989 Monday through Friday from 8am to 8pm EST *For urgent inquiries, please contact us by phone. CHAT WITH US Please click the button below to chat. Available M-F 8am-8pm EST BY MAIL Bimbo Bakeries USA Consumer Relations Department P.O. Box 976 Horsham, PA 19044 HOW'S MY DRIVING? Have a comment about our drivers? Click here. For consumers (in the U.S) with questions or comments about our products, please contact us via mail, phone, chat, or e-mail. *If calling after normal business hours, there is an after-hours answering service to assist you. Email Us All fields are required unless otherwise specified Reason First Name First Name Last Name Last Name Email Email Phone Phone Address Address City City State Zip Zip Message Message If you correspond through email, please note that we cannot guarantee a response by email; however, we'll do our best to respond by telephone or traditional mail. We ask for all consumers' telephone numbers, as we may need to call you to obtain specific information in order to answer your request. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Thomas' Breads Home PRODUCTS All English Muffins Bagels Swirl Breads Breakfast Snacks RECIPES Breakfast Brunch Lunch Dinner Dessert Snacks FEATURED 140 Years ABOUT WHERE TO BUY FAQS CONTACT ©2022 Thomas' All Rights Reserved Privacy Policy|Terms of Use|Accessibility|Suppliers|About Our Ads|CA Supply Chain|Do Not Sell My Personal Information|Sitemap Embedded Chat Consumer Relations Rep Minimize chat Close dialog Chat started at 9:22 AM Thank you for contacting Consumer Relations. We will be with you as soon as possible. C Hello! How can I help you? Consumer Relations Rep OK standing by ........ 9:23 AM I sent you a message early this morning (October 6th) but when I submitted the message I could no longer access the text ... my mistake ... but I do want to follow up on the quite substantial message I sent you ... 9:24 AM One moment 9:25 AM Interesting ... is a moment like a $ ... not really fixed and definite amount? 9:28 AM If the quality of the product hasn't been to the standards you are used to having, may I get the information off the packaging to report the issue. We can't correct a problem unless we get the feedback from our consumers. C May I have the UPC#, Best by Date and the numbers near the date? Consumer Relations Rep 9:29 AM Easy to Split ... THOMAS' ... Wake up to what's possible THUS05-00041-39-01 9:31 AM That's all I have C The UPC# is the bar code off the carton and the other information is on the plastic clip. Consumer Relations Rep The plastic clip has been thrown away 9:31 AM C Ok - thank you. Would you like a replacement coupon? I have nothing to report to any bakery without the information off the plastic clip, but I can send you a coupon if you weren't satisfied with the quality of the product. Consumer Relations Rep 9:34 AM I have found the cardboard container in my garbage ... what info do you need? 9:35 AM C UPC# or bar code. Consumer Relations Rep is this it ... 0 48121 13806 6 Thank you. 9:36 AM C Would you like a replacement coupon? Consumer Relations Rep 9:37 AM Not if the quality of the product is going to be as degraded as the last ... my grumble is that the product quality that I enjoyed in the past when the prices was considerably lower is now a shadow of its former self and the price quite ridiculous ... but as a former CFO in the industry, I am sure that your profits are pretty damn good !!!!!!!! 9:39 AM As a company, I suspect that you are taking your customers for a ride ... and I am not amused. I did not realize that Thomas' is a brand in a huge conglomerate that has accountability to its shareholders but the consumer is just a pawn in a massive economic rip-off machine ....... 9:42 AM C Agent is Typing Enter Message Type your message... End of Dialog Skip to main content Thomas' Breads Home PRODUCTS RECIPES ABOUT FAQS CONTACT Contact Us You can reach us by phone, chat, email, or mail. Contact Info BY PHONE* 1-800-984-0989 Monday through Friday from 8am to 8pm EST *For urgent inquiries, please contact us by phone. CHAT WITH US Please click the button below to chat. Available M-F 8am-8pm EST BY MAIL Bimbo Bakeries USA Consumer Relations Department P.O. Box 976 Horsham, PA 19044 HOW'S MY DRIVING? Have a comment about our drivers? Click here. For consumers (in the U.S) with questions or comments about our products, please contact us via mail, phone, chat, or e-mail. *If calling after normal business hours, there is an after-hours answering service to assist you. Email Us All fields are required unless otherwise specified Reason First Name First Name Last Name Last Name Email Email Phone Phone Address Address City City State Zip Zip Message Message If you correspond through email, please note that we cannot guarantee a response by email; however, we'll do our best to respond by telephone or traditional mail. We ask for all consumers' telephone numbers, as we may need to call you to obtain specific information in order to answer your request. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Thomas' Breads Home PRODUCTS All English Muffins Bagels Swirl Breads Breakfast Snacks RECIPES Breakfast Brunch Lunch Dinner Dessert Snacks FEATURED 140 Years ABOUT WHERE TO BUY FAQS CONTACT ©2022 Thomas' All Rights Reserved Privacy Policy|Terms of Use|Accessibility|Suppliers|About Our Ads|CA Supply Chain|Do Not Sell My Personal Information|Sitemap Embedded Chat Consumer Relations Rep Minimize chat Close dialog Chat started at 9:22 AM Thank you for contacting Consumer Relations. We will be with you as soon as possible. C Hello! How can I help you? Consumer Relations Rep OK standing by ........ 9:23 AM I sent you a message early this morning (October 6th) but when I submitted the message I could no longer access the text ... my mistake ... but I do want to follow up on the quite substantial message I sent you ... 9:24 AM One moment 9:25 AM Interesting ... is a moment like a $ ... not really fixed and definite amount? 9:28 AM If the quality of the product hasn't been to the standards you are used to having, may I get the information off the packaging to report the issue. We can't correct a problem unless we get the feedback from our consumers. C May I have the UPC#, Best by Date and the numbers near the date? Consumer Relations Rep 9:29 AM Easy to Split ... THOMAS' ... Wake up to what's possible THUS05-00041-39-01 9:31 AM That's all I have C The UPC# is the bar code off the carton and the other information is on the plastic clip. Consumer Relations Rep The plastic clip has been thrown away 9:31 AM C Ok - thank you. Would you like a replacement coupon? I have nothing to report to any bakery without the information off the plastic clip, but I can send you a coupon if you weren't satisfied with the quality of the product. Consumer Relations Rep 9:34 AM I have found the cardboard container in my garbage ... what info do you need? 9:35 AM C UPC# or bar code. Consumer Relations Rep is this it ... 0 48121 13806 6 Thank you. 9:36 AM C Would you like a replacement coupon? Consumer Relations Rep 9:37 AM Not if the quality of the product is going to be as degraded as the last ... my grumble is that the product quality that I enjoyed in the past when the prices was considerably lower is now a shadow of its former self and the price quite ridiculous ... but as a former CFO in the industry, I am sure that your profits are pretty damn good !!!!!!!! 9:39 AM As a company, I suspect that you are taking your customers for a ride ... and I am not amused. I did not realize that Thomas' is a brand in a huge conglomerate that has accountability to its shareholders but the consumer is just a pawn in a massive economic rip-off machine ....... 9:42 AM C We appreciate your feedback and I will be glad to make sure your voice is heard. Our goal is always to produce a superior quality product at all times and during these difficult times for everyone we are trying our best. Feedback from our consumers is always important to the company and we like when our consumers inform us on how they are enjoying or not enjoying our products. Consumer Relations Rep 9:43 AM Enter Message Type your message... End of Dialog Skip to main content Thomas' Breads Home PRODUCTS RECIPES ABOUT FAQS CONTACT Contact Us You can reach us by phone, chat, email, or mail. Contact Info BY PHONE* 1-800-984-0989 Monday through Friday from 8am to 8pm EST *For urgent inquiries, please contact us by phone. CHAT WITH US Please click the button below to chat. Available M-F 8am-8pm EST BY MAIL Bimbo Bakeries USA Consumer Relations Department P.O. Box 976 Horsham, PA 19044 HOW'S MY DRIVING? Have a comment about our drivers? Click here. For consumers (in the U.S) with questions or comments about our products, please contact us via mail, phone, chat, or e-mail. *If calling after normal business hours, there is an after-hours answering service to assist you. Email Us All fields are required unless otherwise specified Reason First Name First Name Last Name Last Name Email Email Phone Phone Address Address City City State Zip Zip Message Message If you correspond through email, please note that we cannot guarantee a response by email; however, we'll do our best to respond by telephone or traditional mail. We ask for all consumers' telephone numbers, as we may need to call you to obtain specific information in order to answer your request. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Thomas' Breads Home PRODUCTS All English Muffins Bagels Swirl Breads Breakfast Snacks RECIPES Breakfast Brunch Lunch Dinner Dessert Snacks FEATURED 140 Years ABOUT WHERE TO BUY FAQS CONTACT ©2022 Thomas' All Rights Reserved Privacy Policy|Terms of Use|Accessibility|Suppliers|About Our Ads|CA Supply Chain|Do Not Sell My Personal Information|Sitemap Embedded Chat Consumer Relations Rep Minimize chat Close dialog Chat started at 9:22 AM Thank you for contacting Consumer Relations. We will be with you as soon as possible. C Hello! How can I help you? Consumer Relations Rep OK standing by ........ 9:23 AM I sent you a message early this morning (October 6th) but when I submitted the message I could no longer access the text ... my mistake ... but I do want to follow up on the quite substantial message I sent you ... 9:24 AM One moment 9:25 AM Interesting ... is a moment like a $ ... not really fixed and definite amount? 9:28 AM If the quality of the product hasn't been to the standards you are used to having, may I get the information off the packaging to report the issue. We can't correct a problem unless we get the feedback from our consumers. C May I have the UPC#, Best by Date and the numbers near the date? Consumer Relations Rep 9:29 AM Easy to Split ... THOMAS' ... Wake up to what's possible THUS05-00041-39-01 9:31 AM That's all I have C The UPC# is the bar code off the carton and the other information is on the plastic clip. Consumer Relations Rep The plastic clip has been thrown away 9:31 AM C Ok - thank you. Would you like a replacement coupon? I have nothing to report to any bakery without the information off the plastic clip, but I can send you a coupon if you weren't satisfied with the quality of the product. Consumer Relations Rep 9:34 AM I have found the cardboard container in my garbage ... what info do you need? 9:35 AM C UPC# or bar code. Consumer Relations Rep is this it ... 0 48121 13806 6 Thank you. 9:36 AM C Would you like a replacement coupon? Consumer Relations Rep 9:37 AM Not if the quality of the product is going to be as degraded as the last ... my grumble is that the product quality that I enjoyed in the past when the prices was considerably lower is now a shadow of its former self and the price quite ridiculous ... but as a former CFO in the industry, I am sure that your profits are pretty damn good !!!!!!!! 9:39 AM As a company, I suspect that you are taking your customers for a ride ... and I am not amused. I did not realize that Thomas' is a brand in a huge conglomerate that has accountability to its shareholders but the consumer is just a pawn in a massive economic rip-off machine ....... 9:42 AM C We appreciate your feedback and I will be glad to make sure your voice is heard. Our goal is always to produce a superior quality product at all times and during these difficult times for everyone we are trying our best. Feedback from our consumers is always important to the company and we like when our consumers inform us on how they are enjoying or not enjoying our products. Consumer Relations Rep 9:43 AM Enter Message Type your message... End of Dialog


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